Refund & Return Policy

Last Updated: May 10, 2026

At TemuSale, we aim to make your shopping experience simple and reliable. If something isn’t right, this policy explains how returns, refunds, and exchanges work.

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The item is defective, damaged, or not as described
  • The request is made within 7 days of delivery
  • The product is unused and in its original packaging

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items caused by misuse
  • Items without original packaging or accessories
  • Clearance or final sale items

3. Return Process

To start a return, follow these steps:

  1. Contact our support team at support@temusale.shop
  2. Provide your order number and reason for return
  3. Attach clear photos (if the item is damaged or defective)

Once approved, we will provide return instructions.

4. Refunds

After we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method
  • Shipping fees (if any) are non-refundable unless the error is on our side

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us with details and supporting images.

6. Order Cancellations

Orders can only be canceled within a limited time after placement. Once processing or shipping has started, cancellation may not be possible.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or payment account again
  • Contact your payment provider, as processing times may vary
  • If the issue continues, contact us for assistance

8. Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable.

9. Contact Us

If you have any questions or need help with a return, contact us:

Email: support@temusale.shop